FCC plans robocall scorecard to grade phone companies on spam call blocking
Carrier scorecards may include call-blocking stats and data on customer complaints.
The Federal Communications Commission today said it will create a robocall mitigation scorecard to rate phone companies on how effectively they block illegal spam calls.
The scorecards could include call-blocking statistics along with data on customer complaints and enforcement actions. The FCC said scorecards could grade providers on a number scale, with letter grades, or by classifying providers as low risk, medium risk, or high risk.
"The Scorecard will empower consumers and encourage providers to continue to combat illegal robocalls by providing the public with an assessment of the effectiveness of voice service providers’ efforts to protect consumers from illegal robocalls," the FCC Consumer and Governmental Affairs Bureau said in a public notice.