Microsoft: We regret the impact of global outage, can rule out cyberattack

A global Microsoft outage that started on Thursday, Nov. 13 continued into Friday morning. As Microsoft 365 services such as Outlook, Teams, and Copilot started to come back online, the company finally issued an official statement, expressing its "regret" to customers.

"We’re seeing encouraging recovery progress, with service availability and email delivery performance improving across a growing portion of affected infrastructure," said Charles Lamanna, EVP, Copilot, Agents and Platform at Microsoft, in a statement to Mashable. "We know our customers rely on our services to get important work done every day, and regret the impact these outages had on those who depend on us. Our teams are reviewing what happened and how we can prevent similar issues going forward."

In an update posted by its Microsoft 365 Status account on X, the company ruled out a cyberattack as the cause of the outage.

"We will continue to share more information as we have it, and for now we can confirm that there is no indication this is the result of malicious or cyber activity," the post reads. "Our teams are reviewing what happened and how we can prevent similar issues going forward."

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Despite making progress toward recovery, the company's Service Health Status page still listed both Microsoft 365 and Microsoft Consumer Products as suffering from ongoing "service degradation."

This is a developing story...

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