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The customer isn't always right. At least according to Lufthansa's viral complaint clapback.
Lufthansa sarcastically replied to a user's complaint on X before apologizing. PR experts explained why it might have backfired.
Clavicular and the online culture that turns humiliating women into content
Clavicular faces a rape charge he denies. Explore how misogyny in streaming turns women’s humiliation into content—and what young viewers learn.
The frat omertà: Whistleblower warns of ‘code of silence’ after Ole Miss deaths, alleged Penn State coke ring
The Ole Miss student death and Penn State cocaine ring allegations echo a deeper crisis in Greek life, says fraternity hazing survivor Andrew Lohse.
Mount Shasta climber recounts harrowing 500-foot slide, overnight crawl to safety: report
Zubayir Kazi lost all his supplies during a failed glissade down Mount Shasta's Avalanche Gulch and crawled through the night with grave injuries.
Princess Diana considered becoming first lady after American politician courted her, brother claims
Princess Diana’s brother reveals surprising details about her private life, including a powerful American suitor, royal tensions and plans for a fresh start.
Trump’s Greenland deal shadows Xi visit after years of Beijing eyeing Arctic influence
Trump's Greenland security deal blocked China's Arctic ambitions days before Xi Jinping arrived for a state dinner with America's top AI executives.
Two powerful federal courts face push to break free from DC bubble as unlikely duo steps in
Sens. Chris Coons and Ashley Moody introduced the Better Bench Act to drop the D.C. residency requirement for Court of Federal Claims judges.
She grew up under Soviet rule. Now EU's top diplomat warns Europe against giving Russia what it wants
Kaja Kallas says Russia's sabotage and intimidation campaign aims to weaken European support for Ukraine, warning the strategy will escalate if it works.
Inflation is kicking off a discount arms race between grocery stores
Inflation is starting to stretch household budgets again, and grocery chains are betting that price cuts will help attract cash-strapped shoppers.
A serial side hustler with 10 income streams shares her most lucrative venture
Lucy Zheng has 10 income streams. Her advice for aspiring side hustlers is simple: start with user-generated content.
I was laid off by Google, then asked to come back. I gave up a 6-figure salary and unvested stock to bet on my startup.
After being laid off from Google, Rob Waters was offered a new six-figure role. He turned it down and moved to San Francisco to build his AI startup.
We moved from NYC to a rural beach town and struggled with isolation. We sold less than 2 years later.
My husband and I bought a house because we thought we were supposed to. A year later, we realized we were wrong.